Cancellation policy

Subscription & Cancellation Policy

Some AMOYA products are available as a subscription. This policy explains how subscriptions work and how to change or cancel them.

How subscriptions work

When you subscribe, you'll receive repeat deliveries based on the plan you choose. Your payment details are stored securely and you'll be charged for each delivery on your billing date.

• 4 Week Plan: charged and delivered every 4 weeks.
• 12 Week Plan: the full 12 weeks are charged upfront, then renew every 12 weeks.

Subscriptions renew automatically until you cancel. There's no minimum term and no cancellation fee.

Reminders before you're charged

We'll email you a reminder a few days before each payment. It shows the amount and the date and includes a link to manage your subscription.

Changing or cancelling

You can skip, pause or cancel at any time from your AMOYA account, or through the "Manage your subscription" link in your reminder and order emails.

To stop your next order, make the change before your next billing date. Once you've been charged, that order will be sent to you, and any changes apply from the following billing date.

• 4 Week Plan: cancelling stops all future orders.
• 12 Week Plan: cancelling stops your next 12-week renewal but doesn't refund the current 12 weeks. Any pouches from your current plan that are still sealed can be returned under our returns policy.

Returns and refunds

Orders already charged or dispatched can be returned under our 30-day Returns & Refund Policy, as long as pouches are unopened and sealed. This doesn't affect your statutory rights.

Questions? Email us at support@amoyawellness.com.