Refund policy

Our 30-Day Returns Promise

You can return any unopened, sealed AMOYA CLEAR pouch in saleable condition within 30 days of delivery. Once it arrives back with us, we'll refund you.

The promise is mainly for customers who bought a multi-pouch plan and have pouches they won't use, or who ordered by mistake and haven't opened anything.

By law, you can cancel an online order within 14 days of receiving it. Our 30-day promise goes further, so returning items under the terms below covers that right too. Because AMOYA CLEAR is a food supplement, pouches unsealed after delivery can't be returned for health protection and hygiene reasons, unless they're faulty. Your statutory rights are not affected.

If you have a question about AMOYA CLEAR or your order before starting a return, email us at support@amoyawellness.com. We're happy to help.

Returns terms and conditions

  1. This policy covers products bought from amoyawellness.com.
  2. Pouches can be returned only if they are unopened, still sealed and in saleable condition. Opened pouches can't be returned unless they are faulty, damaged or not what you ordered (see "Damaged, faulty or wrong items").
  3. A refill tin can be returned within 30 days of delivery if it is unused, undamaged and in its original packaging. If the tin came as part of a bundle, your refund is worked out as in point 5.
  4. One-off purchases and subscription orders of a single pouch are refundable only if the pouch is unopened.
  5. Bundles and multi-pouch plans (any order where several pouches are sold together at a discounted price): you can return any unopened, sealed pouches and an unused tin. Because the bundle price includes a discount and a free tin, we work out your refund by recharging what you keep at the standard price in place when you ordered. That is the regular one-off price of a single CLEAR pouch, before any promotional discount, plus the price of the refill tin when bought with CLEAR if you keep the tin. Your refund is the amount you paid minus those charges.
  6. Return postage is your responsibility unless the item is faulty, damaged or incorrect. We recommend a tracked service, because we can't refund items that don't reach us.
  7. If your order came with a free gift, please return the gift with the products you send back, unused.
  8. Cancelling a subscription stops future orders. It doesn't cancel an order you've already been charged for, which will still be sent to you. If that order arrives unopened, you can return it under this policy.

How to start a return

  1. Email support@amoyawellness.com with your order number and the items you'd like to return.
  2. We'll confirm the return and tell you where to send it and how to label your parcel.
  3. Post the items back securely, ideally with a tracked service, and keep your proof of postage.

Please email us before sending anything back. Our contact address below is not a returns address, and parcels sent there may be delayed or lost. Once you've emailed, we'll give you the correct address and labelling details so we can match your return to your order and refund you quickly.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@amoyawellness.com as soon as you can with your order number and a photo of the problem.

We'll offer a replacement or a refund. If we need the item back, we'll cover the return postage. This applies whether or not the pouch has been opened.

This doesn't affect your rights under the Consumer Rights Act 2015. Those include a full refund for faulty goods if you tell us within 30 days of delivery.

Exchanges and subscriptions

Exchanges. The quickest way to exchange is to return the unopened item for a refund and place a new order for the product you want.

Cancelling your subscription. You can pause, skip or cancel your subscription at any time from your AMOYA account, with no minimum term and no cancellation fee. To stop your next order, make the change before your next billing date. Once you've been charged, that order will be sent to you, and any changes apply from the following billing date. We'll email you a reminder before each renewal.

  • 4 Week Plan: billed every 4 weeks. Cancelling stops all future orders.
  • 12 Week Plan: the full 12 weeks are paid upfront. Cancelling stops your next 12-week renewal, but doesn't refund the current 12 weeks. Any pouches from your current plan that are still sealed can be returned under point 5 of our returns terms.

Orders that have already been billed or dispatched follow the returns terms above.

Refunds: what happens next

When your return arrives, we'll inspect it and email you to confirm your refund. Refunds go back to your original payment method within 14 days of us receiving the items, and usually much sooner. Your bank or card provider may take up to 5 working days to show the money in your account.

Nothing in this policy affects your statutory rights.

Contact us: support@amoyawellness.com

AMOYA, Lytchett House, 13 Freeland Park, Wareham Road, Dorset, BH16 6FA